Refund policy
REFUND POLICY
14-Day Returns
We offer a 14-day return period for eligible products. You have 14 days from receiving your order to request a return.
To be eligible, the item must be unworn, unused and returned in the same condition in which it was received, with original tags and packaging where applicable.
To start a return, use Returns on our website and follow the instructions in our return portal.
Returns must be registered before being sent back to us. Customers are responsible for return shipping unless the product is faulty, incorrect or otherwise covered by applicable consumer rights.
Personalized Products
Products made specifically according to your selections cannot normally be returned or exchanged simply because you change your mind.
A product is considered personalized when we produce or apply customer-selected elements such as:
- Identity
- Custom front text or city
- Name
- Number
Because these elements are applied specifically for your order, the finished product may not be suitable for resale.
Please review your customization carefully before completing your order. Once production has started, we may not be able to change or cancel the personalization.
This does not affect your rights if the product is faulty, damaged, incorrect or if you otherwise have a statutory right to a remedy.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, defective or incorrect product - including an error in personalization made by LAIB - contact us as soon as possible at info@laibsweden.se and include your order number and photos of the issue.
We will review the case and provide an appropriate solution.
Exchanges
For eligible non-personalized products, the easiest way to change size or product is to register your return through our Returns portal and follow the available options.
Personalized products cannot normally be exchanged due to a change of mind.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Processing times after the refund has been issued depend on your bank or payment provider.
Original shipping costs and return shipping are handled according to the applicable return conditions and your statutory consumer rights.
Questions
For questions regarding a return or refund, contact: